Delivery & Returns

Standard Delivery:

• Standard UK delivery is FREE on all orders over £75 from Magpie.
• We charge £4.95 for standard UK delivery. See * below.

We aim to dispatch all orders within 2 working days, most are dispatched the same day if ordered by 1pm.

Express Delivery:

• We offer express delivery (1-2 working days) on a large number of our products for £6.95. See * below.

To qualify for this, your order must be placed before 1pm Mon – Thursday and ALL of the items in your order must be available for express delivery. Qualifying orders will be dispatched on the same day the order is placed.

At present, we do not have the ability to deliver over the weekend or public holidays and as such orders that have been requested for express delivery will NOT be delivered on these days and will arrive on the next working day.

Express orders placed on a Friday or over the weekend will be despatched the following Monday (Tuesday in the event that Monday is a Bank Holiday)

*Unfortunately Royal Mail services are not guaranteed, only a delivery ‘aim’ is offered. Most arrive within the expected timeframe. Any refunds for postage are therefore entirely at our discretion- as they will not refund us if they do not deliver as expected.

For international delivery please contact us for a postage quote.

Returned international items are exempt from refunds for delivery costs.

CHRISTMAS LAST POSTING DATES ARE PUBLISHED ON OUR HOME PAGE. ORDERS PLACED BEYOND THESE DATES WHICH DO NOT ARRIVE IN TIME ARE EXEMPT FROM POSTAGE REFUNDS IN THE EVENT THEY ARE RETURNED BECAUSE THEY HAVE ARRIVED LATE! IF YOU HAVE PLACED A CARRIAGE PAID ORDER OUTSIDE OF LAST POSTING DATES AND ELECT TO RETURN THE ITEMS YOU WILL BE REFUNDED MINUS OUR DELIVERY CHARGE.

Other Information:

We deliver to most postal areas in the UK and Northern Ireland, but we’re sorry that geographical location and carrier availability can restrict our service. We may not always be able to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly and Isle of Man.

Unfortunately we cannot currently deliver to BFPO addresses.

We use several different couriers for our deliveries:- DPD / Royal Mail /Parcelforce/UK Mail. All parcels are sent by a tracked service.

We are only able to deliver during the working week, i.e. Monday to Friday from 0730 – 1900. We are unable to guarantee delivery on Saturdays (unless you contact us for a quote for Saturday Special Delivery) and we are not able to deliver on Sundays and public holidays.

If our attempts to deliver are unsuccessful, i.e. there is no-one at home, our courier will leave a card at the delivery address with instructions for re-delivery.

If you provide incorrect address information with your order which results in your order being returned to us or deemed undeliverable, any delivery or re-delivery costs will be at your expense, so please check you have entered your full and correct postal address and related postcode. You will not be refunded the postage charge you have paid if your order has to be returned to us and you then elect to be refunded for the order.

We very rarely have parcels go missing but unfortunately it can happen. We can only replace or refund the order after 20 working days from the due date of delivery in the UK and Northern Ireland and 30 working days from the due date of delivery for Europe and the Rest of the World. This is to allow time for the relevant courier to attempt to locate the item.

It’s our policy to recycle and re-use packaging materials as much as possible in order to minimise our impact on the environment.

If you have any further questions, please email us at info@magpiepoundbury.co.uk 

Returns & Exchanges

Change or Cancel an Order:

If you need to change details of your delivery address, remove or change items from your order or cancel it completely, please email us for advice. Please be ready to quote your order number and order date. If your order’s status is still “Processing” (check your account for updates), we should be able to change it, but if it’s “Shipped” we may have to look at returning or exchanging the item as it’s probably already on its way to you. See our Returns procedure below.

Track your Order:

You will be sent tracking information by email once your parcel is en route

Your Purchase History:

To find out more information on your past orders, please sign in to your account.

Missing, Incomplete or Damaged Orders:

If your order hasn’t arrived, or arrives incomplete, first of all please view your order online. If your order has been dispatched but hasn’t arrived within the expected time period, please email info@magpiepoundbury.co.uk

If your order arrives and the goods are damaged, faulty or incorrect, please inform us immediately by email (within 24 hours of receipt) and then follow our Returns procedure – see below. We will ask you to provide photos of faulty or damaged items and the packaging they arrived in – we need all of this in order to have a claim for damaged items accepted by the courier so please do not dispose of any packaging or damaged items until we ask you to.

Returns Procedure:

Firstly please contact us at info@magpiepoundbury.co.uk
Returns via Royal Mail or courier

• Fill out your reason(s) for return on the back of the packing note
• Enclose the packing note with the product, and package up securely
• Obtain a certificate of postage from the Post Office or keep a note of the tracking information if you use a courier service for your return. We cannot be held accountable for returns that do not arrive back with us so it is in your interest to return by a trackable service. Buyers are responsible for return postage costs (except where an item is faulty)

If you have any other queries, please email info@magpiepoundbury.co.uk

Refund Policy:

We want you to be happy with your purchase. If you’re not, first of all contact info@magpiepoundbury.co.uk to have your return authorised.

Under the Consumer Contracts Regulations which govern distance selling , if you buy online or by phone, your consumer rights entitle you to a full refund if you do the following :-

1.Inform us in writing within 14 calendar days of receipt of your order that you wish to return your item (s). Please note we do not offer an extended returns window at Christmas.

2. Return the goods within 14 calendar days of informing us.

If your item(s) is faulty,damaged or the wrong product, you can receive a full refund, including shipping costs to and from your address (by 2nd Class Signed For unless advised otherwise), as long as it’s returned in a saleable condition within 30 calendar days of receipt. Refunds will be processed within 5 working days of receipt of returned items.

If you paid extra for express delivery, you will only be refunded the basic delivery charge.

Condition of Returns:

It’s very important that returned items are in the same brand new condition in which they were originally supplied to you, so please take care of them and keep all packaging. All items,packaging and tags must be fully intact to qualify for a refund.